Privacy policy

Last update: March 13, 2025

This data protection guideline describes, as Cafiosa.ch (the "site", "we", "us" or "our") uses, uses and passes on your personal data if you visit cafiosa-ch.myshopify.com (the "site"), use our services there or communicate with us in other ways with regard to the site (together the "services"). Within the meaning of this data protection guideline, "you" and "your" relate to you as the user of the services, regardless of whether you are a customer, website visitors or another person whose information we have recorded in accordance with this data protection directive.

Please read this data protection guideline carefully.

Changes to this data protection guideline

We can update this data protection guideline from time to time, including to reflect changes in our practices, or for other company, legal or regulatory reasons. We will publish the revised data protection guideline on the site, update the date "Last" and take all other legally required steps.

This is how we record and use your personal data

In order to provide the services, we collect, as listed below. The information we collected and used vary depending on how you interact with us.

In addition to the specific usage purposes listed below, we can use the information recorded about you to communicate with you, provide or improve services, to meet all applicable legal obligations, to enforce or defend all applicable service conditions and to protect or defend the services, our rights and rights of our users or others.

What personal data do we collect?

The type of personal data we receive from you depends on how you interact with our site and use our services. If we use the term "personal information", we relate to information that you identify, refer to you, describe it or associated with you. In the following sections, the categories and specific types of the personal data we record are described.

Information that we record directly from you

The information that you transmit to us directly via our services can include:

• Contact details-including your name, your address, telephone number and email address.
• Order information-including your name, your billing address, delivery address, payment confirmation, email address and telephone number.
• Account information- including your username, passwords, security questions and other information used for account security.
• Information on customer support- including the information you include in your communication with us, for example if you send a message about the services.

For some functions of the services, it may be necessary to provide us with certain information directly about yourself. You can determine not to provide this information. However, this can cause you not to use these functions or cannot access it.

Information about your use we captured by us

We can also automatically record certain information about your interaction with the services ("Usage data").Cookies“) Usage data can contain information about how to access our site and your account and use it, including device information, browser information, information on your network connection, your IP address and other information about your interaction with the services.

Information obtained from third parties

Finally, we can receive information about you from third parties, including providers and service providers who record information on our name, for example:

• Companies that support our site and services, such as Shopify.
• Our payment processors, the payment information (e.g. bank account, credit or debit card information, billing address) record in order to handle your payment, carry out your orders and provide you with the products or services you requested to meet our contract with you.
• If you visit our site, open or click on e-mails that we send you, or interact with our services or ads, we or third parties with which we work with online tracking technologies such as pixels, web beacons, software development kits, libraries of third-party providers and cookies automatically record certain information.

All information we receive from third parties is dealt with in accordance with this data protection directive. See also the section below, Websites and links third.

So we use your personal data

• Provision of products and services. We use your personal data to provide you with the services and to fulfill our contract with you, including the processing of your payments, the execution of your orders, sending notifications in relation to your account, purchases, purchases, returns, exchange or other transactions, creation, care and other management of your account, the organization of shipping, facilitating returns and other functions and functionalities Reference to your account. . We can also improve your shopping experience by enabling Shopify to compensate for your account with other Shopify services that you may want to use. In this case, Shopify processes her data in accordance with its data protection directive and consumer data protection guideline.
• Marketing and advertising. We can use your personal data for marketing and advertising purposes, for example to send marketing and advertising news by email, SMS or mail and display advertising for products or services. This may include the use of your personal data in order to better adapt the services and advertising on our site and other websites. If you are based in the EEA, the legal basis for these data processing activities is our legitimate interest in the sale of our products in accordance with Art. 6, Paragraph 1 (F) GDPR.
• Security and fraud prevention. We use your personal data to recognize possible fraudulent, illegal or malicious activities, examine it or take appropriate measures. If you opt for the use of the services and register an account, you are responsible for the security of your account registration information. We strongly recommend that you not pass on your user name, password or other access data to third parties. If you believe that your account has been compromised, please contact us immediately. If you are based in the EEA, the legal basis for this data processing activities is our legitimate interest in ensuring the security of our website for you and other customers in accordance with Art. 6, Paragraph 1 (f) GDPR.
• Communication with you and service improvement. We use your personal data to offer you customer support and improve our services. This is in our legitimate interest in order to be able to answer you, to offer you effective services and to maintain our business relationship with you, in accordance with Art. 6, Paragraph 1 (F) GDPR.

Cookies

How many websites do we use cookies on our site. You can find specific information about the cookies that we use in connection with the provision of our shop via Shopify https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and our services (including storing your actions and preferences) to carry out analyzes and to better understand the user interaction with the services (in our legitimate interest to manage, improve and optimize the services). We can also allow third parties and service providers to use cookies on our site to better adapt the services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser so that cookies are removed or rejected using the browser control. Please note that removing or blocking cookies can affect your user experience and can lead to some of the services, including certain functions and general functionalities, are no longer correct or are no longer available. In addition, blocking cookies cannot completely prevent us from passing on information to third parties, for example our advertising partners.

How we pass on personal data

Under certain circumstances, we can pass on your personal data for the purpose of fulfillment of the contract, for legitimate purposes and for other reasons that are subject to this data protection directive to third parties. These circumstances can include:

• with providers or other third parties that provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
• With business and marketing partners to provide you with services and advertise you. Our business and marketing partners use your data according to your own data protection guidelines.
• If you instruct us, ask us or otherwise give us your consent to pass on certain information to third parties, for example to send you products or by using social media widgets or login integrations, with your consent.
• With our subsidiaries or otherwise within our group of companies, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy to meet all applicable legal obligations (including the answering of lectures, searches and similar inquiries) in order to enforce or defend all applicable service conditions and to protect or defend the services, our rights and rights of our users or others.

We announce we provide the following categories of personal data and sensitive personal data about users for the above -mentioned purposes further in "This is how we capture and use your personal data" and "How we pass on personal data".

category	Categories of recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, purchasing information and customer support information Internet or other similar network activities, such as usage data Geolocalization data, e.g. B. locations that are determined using an IP address or other technical aids	Providers and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analysis providers) Business and marketing partners Affiliates

Without your consent or for the purpose of concluding your personal data, we will not publish it.

Websites and links third.

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not connected to us or are controlled by us, you should check their data protection and security guidelines as well as other terms and conditions. We assume no guarantee and responsibility for data protection or the security of such websites, including the correctness, completeness or reliability of the information found on these websites. Information that you provide in public or half-public locations, including information that you share on social networking platforms of third parties, may also be viewed by other users of the services and/or users of these platforms of third parties without a restriction with regard to use by us or third parties. The inclusion of such links by us automatically does not constitute an approval of the content of such platforms or their owners or operators, except as in the service.

Children's data

The services are not intended for use by children, and we knowingly do not grasp any personal data from children. If you are a child or legal guardian of a child who has given us his personal data, you can reach us via the contact details given below and request that this data delete them.

At the time of the entry into force of this data protection guideline, we have no real knowledge that we "pass" or "sell" personal data of people under the age of 16 (how these terms are defined in the applicable law).

Security and storage of your data

Please note that no security measures are perfect or impenetrable and that we cannot guarantee "perfect certainty". In addition, the information you send us may not be sure during the transmission. We recommend that you do not use unsafe channels to tell us sensitive or confidential information.

How long we keep your personal data depends on various factors, for example on whether we need the data to manage your account, provide the services, comply with legal obligations, to enforce disputes or to enforce other applicable contracts and guidelines.

Your rights

Depending on where you live, you may have some or all of the rights below in relation to your personal data. However, these rights are not absolutely and only apply under certain circumstances. In certain cases, we can reject your request in the legally permissible framework.

• Right to access/information: You may have the right to access the personal data that we have saved about you, including details on how to use and pass on your data.
• Right to deletion: You may have the right to request the deletion of the personal data we stored about you.
• Right to correction: You may have the right to request the correction of incorrect personal data that we have saved about you.
• Right to portability: You may have the right to obtain a copy of the personal data you stored about you and, under certain circumstances and with certain exceptions, to request the transfer of this data to third parties.
• Restriction of processing: You may have the right to ask us to cease or restrict the processing of your personal data.
• Revocation of the consent: If we rely on your consent to process your personal data, you may have the right to revoke this consent.
• Right to objection: If we reject the processing of your application, you may have the right to make an appeal against our decision. You can do this by a direct answer to our rejection.
• Manage communication settings: We may send you advertising emails and you can reject the receipt of these emails at any time by using the deflection option shown in our emails. If you unsubscribe, we may still send you emails without advertising, for example to your account or your orders.

You can exercise these rights as specified on our site or by contact us via the contact details below.

We will not discriminate you if you practice one of these rights. We may have to record information from you to check your identity, such as your email address or account information before we can give a answer to the request. In accordance with the applicable laws, you can name an authorized representative who, in your name, makes inquiries to exercise your rights. Before we accept such a request from a representative, we have to provide evidence that you have authorized him to act in your name. In addition, we may have to confirm your identity directly with us. We will answer your request promptly how the applicable law requires.

complaints

If you have complaints about the way we process your personal data, please contact us via the contact details given below. If you are not satisfied with our answer to your complaint, depending on your place of residence, you may have the right to appeal against our decision by contacting us via the contact details listed below or submitting your complaint to your local data protection authority. For the EEA you will find a list of the responsible data protection supervisory authorities here.

International user

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by employees and external service providers and partners in these countries.

If we transmit your personal data to countries outside of Europe, we rely on recognized transmission mechanisms such as the standard contract clauses of the European Commission or equivalent contracts of the responsible British authority, unless the data transmission has been transferred to a country that has been determined that it offers an appropriate level of protection.

contact

If you have any questions about our data protection practices or this data protection guideline or want to exercise one of the rights you are entitled, please call us or write to us.

In the sense of the applicable data protection laws and unless expressly stated, we are the person responsible for your personal data.